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WhatsApp Inbox template

A shared WhatsApp customer chat desk for small teams.

by AgentUIUpdated November 13, 2026

WhatsApp Inbox template in Agent UI, main screen: A shared WhatsApp customer chat desk for small teams

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What's inside the WhatsApp Inbox template

  • Connect your own WhatsApp Business number and every message lands in one inbox: text, photos, videos, documents, voice notes with their transcript, locations and button replies, live without reloading.
  • Reply from the same number with delivery and read ticks, send photos, documents and voice notes recorded in the browser, and pick an approved template when the 24-hour window is closed.
  • Tags, assignees, filters, search, bulk actions, keyboard shortcuts and SLA alerts.
  • A copilot drafts replies from your knowledge base and past chats with cited sources, an AI qualifier turns chats into leads with name, need, budget and timeline, and a signed webhook sends each decision to your CRM.
  • Manage and submit message templates, broadcast an approved template to a tagged list with opt-out handling, and see reply times, volume and lead outcomes in analytics.
  • MCP tools for AI assistants, Excel import of contacts (up to 500 rows) and sample data.
  • English and Spanish.

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